Needed a pay as you go sim for an overseas visitor so ordered one online, preloaded with £20 and received a confirmation including order number. Sim never arrived and so contacted customer services who advise THAT THEY DO NOT KEEP A RECORD OF PAY AS YOU GO SIMS DISPATCHED, so I should order another! If I want a refund for the first, I have to obtain a statement showing payment from my bank and take that personally to a Vodafone store to negotiate a refund. I can imagine that will not go smoothly. So now I have to get another sim card, spend another £20 and make time to take a trip to a Vodafone store - none local to me - to try to get a refund. What a load of baloney.