Never ever going with Vodafone again. After telling them I did not want my bill payment changed to the 21st, they took a bill payment on the 7th of November and are now expecting me to pay again on the 21st because their agent decided to change it without my consent. We then phoned up as we do not get paid till the eighth, they said they can change it to that date and they will credit us the balance for one months bill as we were basically paying three bills (for a 30 day contract) in the space of a month. Apparently the agent did not do this, he just gave us an exempt for the fee for a late payment, but this meant that my credit score is affected (not the first time because of this!) and that my phone services would cease until I paid the bill that their staff decided to randomly give me. Considering my partner works full time and I’m three weeks off of giving birth, I need my phone contract to call people. I am disgusted Vodafone can treat their customers this way and will be taking this up with trading standards and a lawyer. My credit score was perfect before I joined Vodafone. Now it’s in ruins because they have done this to me numerous times since I took out two contracts. DO NOT USE THIS COMPANY.