Vile company. I simply provided some feedback after being disappointed when trying to upgrade. Long story short (my lengthy rant review is on trust pilot) they set up two bill monthly accounts on a totally separate account under my name without my knowledge, consent and without me signing anything. I knew nothing of this until I got a debt letter and I was told my account was fine and to ignore the letter. I made them tell me exactly why I was getting these letters after the second one came along for £475. A gent from the directors office, Ned, called after I complained and told me I didn’t owe anything, it was an error and the debt recalled, cancelled and the account closed. He told me to ignore correspondence and he would put a note on the system. That was February 2018. Come August I was getting letters again, I can’t get through as all numbers seem not to work, customer service don’t listen or don’t seem to understand what I’m saying, the specialist team say uhm more than anything else and repetitively repeat there’s not resolution until you hang up. And I’m now being chased for £1,238.20 for 2 contracts I never asked for, never consented to, never signed anything for, do not have paper work for, never received a bill for and that I have never seen. And no one st Vodafone can seem to rectify this. I’m now off to the ombudsman, Warchdog and a lawyer. Do yourself a favour avoid this bunch of fraudulently deceptive cowboys and their awful customer service. I’ve been a customer for 20 years and every time I’ve had a problem beyond simple queries the service is atrocious. I’ll be leaving them for good once this is sorted and advise you all to steer extremely clear.