I have been with Vodafone Broadband for 7 months. Up until last month everything was fine. My guaranteed minimum speed was 38mbs, which i was getting. Then my speeds dropped to between 1-9mbs over WiFi and between 10-20mbs over ethernet connection. I contacted Vodafone to complain and was told to do all sorts of pointless checks. I was asked to change the WiFi channel. I was asked to split the SSID into two signals, 2.4ghz and 5ghz. absolutely no difference was made. I was then moved to Tech Team 2. The asked me to send three screen shots per day (morning, Afternoon, and Evening) of my laptop in safe mode connected via ethernet to the router and all WiFi turned off. I done this for three days and heard nothing back from them. I contacted them again and they said that my ticket was closed and that I had to start the process over again to which I did. After three days I received a text message saying that Vodafone couldn't provide me with the speeds that they promised and that they would deduct 15% from my bill for the remainder of the contract. I called them and told them as they were unable to provide me with the speeds that I signed up for then I wanted to cancel my contract with them. They said I had to pay a cancellation fee to which I refused as they were in breach of contract, and I was told that I they wouldn't put me through to the cancellation team as I wouldn't pay the fee. I asked if I agreed to pay the fee would they put me through and they said yes. I find this absolutely amazing that you can't even talk to the cancellation team. I have contacted the Ombudsman and am currently going through the complaints procedure with them. Avoid Vodafone Broadband at all costs. They may be cheap, but you get what you pay for.