Today I contacted Vodafone with regards to increasing my data tariff for my mobile. I got through to a very friendly cheerful guy called Dan who was based in the Newcastle contact centre. He made it really easy going through security and was very friendly. His rapport building with me through the call was brilliant! He was very talkative and just made the call flow really well. He looked at the offers and advised me for being a loyal customer he could give me 5gb if data for no extra cost which is always great to hear. Again I would like Vodafone to pass my feedback on to Dan as he did an amazing job and is a real asset to the Newcastle customer service contact centre. I work myself in a contact centre as part of a managment team and I just think he deserves the recognition! Very happy customer. :) Kind Regards Miss Kimberley Russon.