My phone wouldn't turn on so Vodafone sent it off for repairs and said they'd email me when it would return. After three weeks of waiting I decided to pop into the store for an update to be told my phone went missing in transit. I was offered a "brand new" phone in replacement. Which should take up to 3 working days and again I would be emailed. 10 days later I decided to pop in after no contact. I was told a phone had arrived for me a few days prior. The phone was second hand a scratched and won't hold its charge. I said I am not happy to pay the monthly bill as they lost my phone and I didn't have one for over a month. I'm told I have to pay it as its a binding contract. Totally appauled with Vodafone. I can't wait till my contract runs out so I can sign with someone else