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Nicole
Never, ever get any contract with Vodaphone. Their customer service is an absolute nightmare. After many unexpected charges, coming to £60 in the first month, whereas I was only paying £15 for the same usage with giff gaff, I decided to cancel. Thought this would be easy enough as I was not on a contract. However, it took about 90 minutes online answering stupid questions, and it was only when I threatened to report their customer service online that they finally agreed to give me my pac code, only to then tell me that their system is down so they cant give it to me. This was my third attempt to exit this company. I imagine all Vodpahone's customers are just people who have given up. All I can think of now is to cancel my bank cards. Absolute nightmare. Don't go with this company. And don't even get me started about their overseas rates. They charge £6 a day in Australia even if I don't use my phone, and they charge £6 per mb even if I'm not using data, but connected to wifi.
5 years ago
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Vodafone has a 1.2 average rating from 2,003 reviews

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