My contract had expired at the beginning of January so I rang vodafone to cancel this a few weeks ago. My contract is part of a business plan and my mum owns the other line. They began by telling me that she had three months invoices outstanding so were unable to cancel my contract even though it had expired on the 3rd Jan 2019. I told my mum this who was absolutely furious as she was completely up to date with payments and they had obviously got this completely wrong. My mum then rang them and sent them all the proof of payments to prove that this was incorrect information and they apologised and offered lots of freebies and said they would ring me back to apologise. After I still did not hear from them when they had promised to ring me, I decided to ring them again for the tenth time after two weeks of ongoing drama's trying to cancel my contract and my anxiety becoming progressively worse each time I rang from the frustration and someone telling me something completely different each and every time I spoke to them. I requested the final time to get my contract cancelled and this time the person I spoke to said he could not even find the date that I took the contact out, proceeds to keep me on hold for forty minutes and then after this tried to insist that it would not be acceptable to cancel my contract because I had taken it out in 2018. This is completely different FALSE information again as I purchased my iPhone 7plus when they were first released and took the contract out over two years ago and only took out a two year contract so how they managed to find this completely incorrect information I have no idea. After much more stress and another phone call ending in tears I have still not had anyone help me or be useful in anyway or resolve this. In conclusion Vodafone are THE WORST PHONE PROVIDERS on the planet, I would not recommend them to anyone ever. I strongly advise you stay clear of them at all costs, they have given me severe anxiety, stress & rinsed my money by not allowing me to leave a contact that has already expired through all fault and false information of there own. Nobody has a clue what they are talking about or communicates with anyone there. It is absolutely disguising customer service. The fact that they are a functioning business absolutely baffles me and I can not wait to see the other side of them.