I am a Vodafine customer and have recently taken out a sim only package for my daughter to use in her last year of school to take some stress away from her already very stressful year, I checked the deals out that they have and chose a suitable deal, I asked for a cap on this so she wouldn't worry about any bill's etc., she went over her minutes with two long phone calls but knowing she had a cap she thought this was still ok as it would cut off when the cap was reached. I then received a £289 phone bill, I have been in contact with Vodafone on literally 30 occasions since then where every single time I have had to explain the whole thing over and over, while this negotiation was taking place my daughters phone was not working, I am now told that I have to pay the bill and the bill for the last three months even though the phone was cut off!!!!!!!! I have been so distressed over this and I feel Vodafone have not helped at all and literally have pushed me from pillar to post for 9 weeks and has caused my daughter a lot of stress too, it's absolutely disgusting how we have been treated, I am now under pressure to keep chasing this at the bill is increasing, I wouldn't advise anyone to undertake these packages as they are sold to you with no education on the rules and no responsibility taken by Vodafone