so i had a bill, way over my contract turns out i went over my call minutes, a 26 minute call cost me £16! so i used their online chat to explain i cant afford the bill and if they would split it over two weeks. they did! phew brilliant. so bill due date arrives and they take the direct debit for the full amount! oh well i should be more careful in future. then the following friday they take money again! turns out i agreed to this, which i did, but they took the full amount anyway so i dont owe any money so there shouldnt be anything on my account to show that anything was outstanding. refunded by the following wednesday, and assured no more money would be taken out. well the friday the same thing again! so back i go trying to get this money back because i paid my bill in full. promised to get my money back within 1-2 days, no money showing. the guy on the chat is refusing to transfer me to the department saying i need to call them because they need my bank details which they already have because they take the monthly bill and they refunded me last week. stay well clear! roll on July when my contract ends and i dont have to deal with this rubbish!