Having closed my contract almost two yrs ago now and had nothing but repeated letters and money stolen from my account, I received a letter a few days ago saying I owe £11;14 to a non existent account and to go online to sort it out. I go to the web address but you need an active Vodafone no to log in or an account no neither of which I have as I'm not a customer,! So the letter also says call this number,so I call and the recorded voice says exactly the same thing,use a non existent phone number or account number. I find a second phone number so,although it's not what I want I figure no harm calling as I might get a human. Yay,I do,an Indian girl who ran through security question after question because I didn't know the date my long since non existent contract started I had to go through a raft of questions and was on my mobile calling her for a total of 45mins. She put me on hold after hearing my dilemma and the fact I had another bill,confused as her computer said my account was nil owed! She goes to billing who confirm I owe nothing but then the fun part. Knew it was all too easy to be true!!! Apparently I have to go to a vodafone shop with the letter and get them to make my status inactive from active, HOW, I don't have one that's why I'm contacting them!! Then I have to get them to check my credit scoring to be sure it's not been affected,if it has they have to remove any markers and correct the issue! Problem, the closest Vodafone shop to me is a two he drove away and I'm not doing a four hour round trip to rectify a problem they started. Now I've written a four page letter explaining what they already know as I've been telling them for two years!!!! Hopeless hopeless company,give Vodafone the widest possible birth,the customer service is non existent, they expect you to do all their dirty work for them. This really needs to go to rip of Britain or a similar well known consumer show and soon..thanks for reading.