Beyond bad Vodafone customer service is non existent. Overcharged me by £1,272-00 had to use the ombudsman to get it back. Moved to EE Vodafone gave me the wrong PAC numbers. Just kept saying they were correct. Eventually got the correct ones. Filled out the online form for the unlock code. Quoted 2 to 10 days. Vodafone then said they had no record of my mobile phone. Asked me to prove I owned the phone. I had to get Onecom, (their agent) to send original invoice to them. Dalia would ring me as soon as they received it. NO CALL BACK. Another 50 mins on the phone to get confirmation they had received it. Robert would ring me back. ( NO CALL BACK.) Another 45 mins on the phone young lady could not call unlock team only email them they would then take 2 to 10 days.I explained I had already been waiting 15 days. She would ring me as soon as she heard back from them. ( NO CALL BACK. END OF LINE. Took my phone to a smal local phone shop £45-00 2 days unlocked all fine. By the way 19 days still no contact phone call Vodafone, no email, no unlock code. Give this company a very wide berth, total waste of time and space