Left Vodafone recently due to change of phone, and wanting to take up another offer. Phoned up and respectfully, patiently and repeatedly asked for my PAC code. The Vodafone rep ( An 'Osama') tried his best to keep me with Vodafone, which is fair enough, that's his job. The problem was I repeatedly refused to provide him with information on my new deal. The deal was not appropriate for a Vodafone set-up. That and I have no requirement to tell anyone about it. I respectfully refused to answer, simply saying that I merely wanted the PAC code. I don't know how many times he refused to comply with my request, he became progressively more rude and aggressive despite my maintaining composure and politeness. Eventually he put me on hold for 15 minutes saying that it would take a while to generate the code. (It doesn't...but okay whatever). I hung up. The called back 3 times pestering me to continue with Vodafone while refusing to give me my PAC code. I have never complained about customer service before, but Osama's behaviour was disgraceful. I own a small business of just over 20 people, all were on Vodafone. WE are all with another provider now, as a direct result of this.