If I could give you zero I would do so. The most disgusting service. Is it even possible to get any worse I wonder? I have been with you also for nearly 20 years! Yet you treat people like dirt. You have staff who repeat themselves, wind the customer up so much that each time I speak to a staff member. My head feels like it's about to explode. I have been waiting since March for you to deal with a complaint I made about not being able to send text messages. It is now May and yet you have not even called me? Even when you sent me a text saying you would be doing so, following a would I recommend you email. In which I did give you a ZERO. For NO I would NOT recommend you. You send inane texts about free coffee, cakes, chocolates, send letters about broadband and other such that I have NO interest in. What I had interest in, is receiving a service that helps me. As you see fit to put up your bill! But do not up your customer service or provide a service that is remotely appropriate! There are no words to describe how much I wish I had never ever signed up with Vodafone. There are no words strong enough to describe the horror that is your service. That I have had to spend over 2.5 hours, calling and talking to a total number of about 10 or more individuals, who have done nothing so far to help me.. That today after asking 3 pertinent questions to access the customers account. You still ask for more and claim you cannot access a customers account when you have been given ample information! 3 questions has always been fine. Yet today you want more personal details which you do not need, especially when you have called the customer. Wasting the customers time over and over again, when it is ludicrous and time wasting. I have yet to have my complaint addressed. Oh and I have just received again, stupid text messages which as you should be aware. I cannot text in response. But here is my response......NO NO NO NO NO I will never never ever recommend you to anyone! I do not recommend you. I recommend that people go as far far far away from Vodafone as they can get and never bring their service to you. WHICH were absolutely correct when they gave you the worst for service/provider. I am beyond horrified!