I was left without a phone for 4 days thanks to their appalling service!!! To cut a VERY long story short, after picking the phone up, it would only allow emergency calls I am I'll, have no other form of contact, family were worried and had to travel to my home to check I was ok. A family member was taken to hospital and nobody could let me know!!!!! Every visit to Vodafone in that time cost time and money, not to mention various phone calls from my daughter, in which we were told it hadn't been picked up!!!! The final visit to vidaphone, was to take it back and cancel It. To be told 'oh it says you haven't picked it up so I can't cancel it unless it says you have picked it up!!!!' I had it with me!!!!! After much faffing on a computer it was cancelled. 2 days later my daughter (the phone was on her existing contract) got an email - 'as you have not collected the phone from our store, we have cancelled the order'!!!!!! What the actual ....!!!!! NEVER have come such appalling service! 0 stars from me!!!