I honestly can't believe i had to put any stars. Vodaphone advertise about how you can do all these things on your account. But when your account stops working and they can't fix it then apparently that's your problem. Customer service disgraceful . How they are such a big company i don't know. NEVER NEVER TAKE OUT A CONTRACT. They will do anything too keep you in it so that you have to pay, that's providing you get to speak to anyone. They admit they are wrong yet will do nothing about it. I hope they do it to a big company and get sued for millions. I will make it my life to ensure vodaphone do not treat customers the way they have treated me