Vodafone is by far the WORST telecommunications firm in this field. They have the APPALLING, CUMBERSOME, COMPLEX processes in place to ensure that they put customers off from getting in touch with them about concerns. Customers are constantly given the runaround when you call them - passed from one department to another because they’re unable to decide which department to fob you off to. I closed my account in 2014. At least that’s what I thought when a member of their team told me that my account was closed. However, yesterday 24.05.19 I received a letter from their debt collection company to chase me for £283 that I know I didn’t owe them. I had thrown all Vodafone documents away so hadn’t any proof that they had closed my account. So after spending hours on the phone to them - telling them that I had closed my account and that I owed them nothing - plus the fact that I had closed my account to move out of the UK for work - THEY STILL REFUSED TO LISTEN. TO MAKE THINGS WORSE - THEY THREATENED TO LEAVE THIS ACCUSATION ON MY CREDIT HISTORY SO I WAS FORCED TO PAY. IT IS A HORRIFIC REALITY TO REALISE THAT VODAFONE HAVE FOUND A WAY TO CON THOSE CUSTOMERS WHO HAVE CLOSED THEIR ACCOUNT BY FOOLING THEM YEARS LATER INTO PAYING THEM BECAUSE THEY KNOW THAT THESE CUSTOMERS WILL HAVE NO RECOLLECTION OF WHAT TOOK PLACE YEARS AGO AND CERTAINLY WILL NOT HAVE ANY PROOF OF THE ACCOUNT CLOSURE. THIS IS FRAUD - ASKING CUSTOMERS FOR PAYMENT SEVERAL YEARS LATER - KNOWING FULL WELL THAT THE CUSTOMER WILL HAVE NO IDEA WHAT THEY'RE TALKING ABOUT. VODAFONE ARE SCAMMERS, CON ARTISTS AND THE MOST DISHONEST ORGANISATION I HAVE EVER HAD THE MISFORTUNE OF HANDING MY HARD EARNED MONEY TO. Their customer call centres are full of incompetent people who speak over you, do not listen and put the phone down on you when they are unable to cope with the situation that you are calling them about. Their call centres are hopeless - “computer says no” focused, unhelpful, unsupportive and rude. Thank goodness for Sky and other telecommunications companies with far superior offering. DO NOT SIGN UP WITH VODAFONE. THEY WILL MAKE YOUR LIFE HELL AND PROBABLY CON YOU INTO PAYING FOR MISSED PAYMENT - WHEN THE REALITY IS - YOU OWE THEM NOTHING.