I have been with Vodafone since 2016 I have 2 mobile contracts and recently added 2 more broadband contracts and 2 landlines (one of which is for my elderly parents who depend on the landline phone and broadband). Both my broadband have gone down more than 5 times since I signed up with them, each one taking more than 3 days until they got it up again. And this is after chasing them up daily. Finally they fixed them and credited my account with £30. Since then one of them has gone down again. they have also failed to reinstate the same landline number for my parents as agreed its been more than a month and still waiting for them to reinstate the same number! After this i got a call on the 22nd of May from them telling me i'm a high value customer and they have some great offers for me, they offered me an early upgrade with a much better deal than what I had so i took it and added an iPad contract too. Me thinking i'm receiving new phones and an iPad I gave away my phones and iPad I had to family and friends. The next day I got the phones and iPad but then realised they one, charged me almost £100 which wasn't mentioned in the call and secondly, it wasn't an upgrade they added 2 more mobile contracts to the existing contracts I already had. So I returned them to my local Vodafone store, but now i'm left with no phones and no iPad. I demanded that they listen to the call and was told an investigation will be opened and scheduled me for a call on Sunday the 26th May for the outcome, of course no one called on the 26th, so again I had to chase it after a day of going back and forth with them, they finally admitted that they didn't actually start the "investigation" but someone from customer relations will call me to give me a decision. Today i got the call after they apologised all they could do is offer to credit my account with £70. They refuse to fulfil the offer they offered me as my renewel date is in November and refused to cancel my existing contracts even though they admitted to the wrong doing and as a result i'v lost both my Samsung 8's and an iPad I bought in 2017! They breached they're contract with me and I can not do anything about it! Well done Vodafone.