I signed up to a new contract with Vodafone in their Plymouth shop on Saturday, for a SIM card, having been with EE for many years and because I was attracted to the deal I signed up for. I gave the PAC No and was assured the switchover would take place on Tuesday. Today is Wednesday and it did not happen at 12.20pm. My wife was in town and made enquiries. She was told they could not speak to her, so she called me from the shop and I spoke, on her mobile, to the Vodafone man. He told me I was given wrong information and that the switchover would take place today. I asked him to give me the shop’s telephone no, but he refused. I asked him if they were a telephone company?! A bit rich, I would say! He handed back the mobile to my wife and she is now completely covered in aftershave smell! A good start! Having read some of the comments and remembering a recent survey, I am on the cusp of cancelling before it’s too late. I read the contract I signed and, nowhere, does it mention the PAC card, switchover, or my old mobile number. I also keep receiving texts and mail to tell me I need to collect the SIM card, when it was given to me four days ago! Shambles!!!