I strongly do not recommend anyone to become involved with vodafone. Me and my mother have had a joint contract for 10 years. When I left home we went into our local shop to discuss taking out separate contracts. In the shop this is what we discussed. I believe I was massively mislead, I left that shop with no SIM card. NO SIMCARD it was not given to me. But they did have my bank details. They then activated that account, without me knowing, without me having the actually SIM card. They did not send it in the post, they did not call me to inform me it was there. They then charged me. I received again no letters, no emails regarding any payments. I then suddenly get a email THAT AFTER MISSING TWO PAYMENTS (£40) IT HAS BEEN HANDED OVER TO A DEBT COLLECTORS. I called Vodafone, they firstly told me not to worry there is no contract in my name or to my address, she then checked again and told me that the SIM card had been activated and I could not cancel the contract because it was over the 30 day cooling off period. Dispite he store not contacting me in those 30 days. Bare in mind, I’m already in a contract with my mother, so Vodafone where charging me two contracts. It was £140 to leave that contract or to go into the shop and collect the SIM card. Why didn’t they inform me of this earlier? Why did I receive no formal letter regarding miss payments I was unware of. I have never missed a payment in my life. Why did I not get informed I was being handed over to a debt collectors? I WAS COMPLETELY UNAWARE And why couldn’t they just deactivate this unused account. Granted, one of the ladies I spoke to was very helpful and ensured me that she was to contact the debt collectors and ensure it does not go on my credit file. However I am still waiting to here back from the/ I asked for it in writing. I am so unsatisfied with how deceitful Vodafone are. If I had the money to leave the contract I would and I would never take a contract out with them again nor do I recommend anyone else doing so. Also just to add. I answered the feed back text messages regarding a gentlemen I spoke to prior to the lady. I scored his customer service 10, but scored a 1 with would I recommend to a friend ( as why would I) he then left me a very rude abrupt voice mail while I was at work asking me why I was so dissatisfied when he had explained everything to me and that he wants to know why. Absolutely disgraceful