Still can't use my phone because they can't do their jobs properly. Told them I was switching a week ago. Was told they had given me everything I needed. I had been a customer for 7 years but their last customer service inadequacy 18 months ago cost me a small fortune so I was counting down the days until I could leave. I made it clear on several complaints I was leaving but they never bothered to respond. Now they are simply stopping me from using my phone by being completely incompetent and not providing me with the right details to give me access to MY phone. The customer service is something I have never seen before. It is worse than energy companies and that is setting the bar insanely low. STAY AWAY FROM THIS PROVIDER!