I had a 2 years contract for a galaxy s8+. A week prior to the end of it I canceled the contract (or maybe is better saying I thought I had!), requested PAC code, NUC code and everything I needed to change provider. Not being able to check the status of my contract/account on their website (which by the way it is very poor on the user experience side - it seems one of those websites from the late 90's) I called their customer - so-called - service to double-check that everything was properly managed. The very polite guy on the other side reassured me multiple times that everything was canceled and that my last bill had been paid, so I canceled my direct debit with them. A few days ago I receive a bill from vodafone for the amount of about £30 and obviously, I called them straight away just to realized that the guy actually canceled my contract but he forgot to cancel the assurance on my phone! After telling the operator that I wouldn't pay anything he said was ok (so kind of him!!!) but that I should have paid the last bill (the one the previous operator said it was paid!!!) and that I could have done that in any of their store. I agreed to pay this last bill because to be fair I hadn't been charged for that and I went to the nearest store just to realized that that service wasn't available anymore! in order to pay, I had to give my credit card details via phone to their billing department in a crowded store! I personally find ridiculous that in 2019 I had to waste so much time just to cancel a service and I strongly suggest the company to start thinking about entering the 21st century as the rest of us and allow people to manage this sort of things via the Internet! Thanks!