I have been with Vodafone for 18 years. Had the same phone for 3 years now and decided for an upgrade. Looked at the options available online from them and they were very expensive (£55-70 pcm). Had a phone call from their staff and the offers were marginally better. Scouted about and went for Sky Mobile on a far better deal (£42 pcm for top iPhone). Request PUK code and got new phone received excellent service from Sky, alothough maybe expected sonsidering I was new. A little under an hour ago (2 days after PUK code request) got phoned by Vodafone. An incredibly arrogant and obnoxious customer service advisor on phone proceeded to request details of my new deal then ended up offering a 'far better deal' with more data but also slightly greater monthly cost...and told me I was getting terrible deal with new company. Asked how long the contract was for...it was 24 months but I was a little unsuyre and said 18 months...he laughed and made fun of me saying no such thing exists. He asked what about oure offer then, I offered my displeasure at this and also the fact that I didn't rate their service or company (I did this in a very polite way) the adivsor got me off the phone within 5 seconds repeating "we'll leave it at that". Tick the box for him, tick the box for Vodafone having followed up a potential leave. For me...18 years of being a customer of a company that clearly cares little about my loyalty or amount of money I have spent with them (upwards of £7000). Sour taste in the mouth, disappointment at the manner in which I have been dealt with but relieved they no longer benefit from my money at least.