Very poor. Our broadband transfer was delayed then they lost our home phone number which we'd been promised we could keep. Took many long calls to sort it, but it was never properly sorted as the number had gone and could not be retrieved. Staff want to be helpful but are obv v limited in what they can do. Biggest bugbear: it says calls are free from Vodafone handset, but they still come out of your minutes allowance, so if you have to make multiple calls, insist they call you back. I didn't realise this till I got my bill. I'd been charged 25£ to sort out their mistakes. I would def not recommend. Once the service is up and running it works well, but when there's an issue, you just know it won't be quick.