I received a sales call in the week from vodafone asking whether I wanted to add the landline and broadband to my mobile package. When the salesman was going through my mobile account with me, we realised that I had been charged £20 per month from March for a bolt on for Broadband that I had requested as a once off- and yet Vodafone had continued to charge me £20 for the bolt on as an additional monthly charge. He told me that to get the money refunded since I had not requested an ongoing bolt on, then I should ring customer services. Which I did today- Well after being on the phone with a representative for over 35 minutes all she managed to do was cancel the bolt an and offer me a compensation of £30 in credit- despite the fact that I had been charged almost £100 for a bolt on, that I had not requested. She tried to insinuate that it was actually my fault that it had been ongoing because I should have checked my bill! I have been with vodafone for over 20 years and to receive this kind of unhelpful and unapologetic treatment from them is entirely unacceptable. I have now cancelled my broadband and my landline and as soon as the contract for my mobile expires, I will cancel and take my business elsewhere. I cannot believe that they have not seen fit to reimburse me in full when the error was theirs and they can clearly see from my usage that the bolt on was only purchased at a time that my landline/ home broadband was not working, and waiting for BT to repair it which was in fact less than one month. The fact that they continued to charge me £20 per month after that and will now not refund me is disgusting and entirely unacceptable and reeks of daylight robbery!