No wonder the rating is so poor! Checked my bill to see had a charge on there which wasn't told about then rang in to question and got spoken to like I was some sort of idiot.. When challenged didn't accept anything I said... When raised and asked to speak to manager hung up! Wait... So after called again around 9.15 got to someone in a India or something and the guy no offense didn't have a clue what days it was never mind handle this issue. Anyways giving him the benefit re explained everything few times finally go through to him... But guess what told me am going to transfer me as billing will help me. 20mins waiting to be told this department is closed at 9pm! What a complete joke!!! I wish I could add audio recording... Shocking