I work for a charity and we have a Vodafone contract on the main phone. The manager has gone on holiday and left me the phone. The phone has stopped recognising the sim and will not work. My own phone is on a different network so I cant swap sims/phone. I went to a Vodafone shop, looking for help and they refused to do anything saying manager needs to come in as it's registered to him. I said they should have his contact details, why not just speak to him. They refused. I asked them to just check if its the phone or sim. They refused. They said to phone customer services on 191. How the heck can I do that when the phone won't work. Utter garbage. Now I'm left with a dead device and no way of people to contact us. The people in the shop just stare like zombies into the screen, they don't care and only want to sell gullible people overpriced contract phones