Honestly i think they should loose their licence. I went in store to find out about a watch as i wanted to get it for my daughter as it was her birthday in a couple of days. Women in store was very convincing she was doing everything to get her commision..... now im a 57 year old bloke im not good with thechnology so i asked numerous of times if the watch will be ready to collect on wednesday ( orderd it on sunday) the women was assuring me that i will definately get it for wednesday as deliveries only take 1-2 working days so on wednesday ill still have time to pack it up. I cant count how many times i asked her are you 100% sure that it will be ready to collect for wednesday she was like yes definately so i signed all the paperwork. I contacted then tuesday to find out what time i can collect it and i was advised 48 hours which i was in a complete shock so we started arguing about it very unprofesional customer service agent! So i asked him to provide me with their licence number so i can contact their regulator ofcom which i was denied this information which im fully entitled to know it as their consumer. All day i spent wednesday trying to contact them i had numerous phone calls dropped as they were just ending it, chats were loosing connection all of a sudden and when i try to ring the store it goes to voicemail. I cant visit the store myself as im working away so i authorised my wife to collect it and they wont speak to her at all. Well what can i say worst company ever once you sign your life away with them they treat you like shot id avoid it at all costs. Im just waiting for their regulator to get back to me as i did file a formal complaint with them as well.