Ive been a customer of voadaphone for years ive never had an issue with the service but the way in which they deal with customers is not as id have hope. my phone broke about 3 months ago having called in to see when i could get an early upgrade for free they said about late sep mid oct, which i was happy with so decided to use and old phone for a wjile rather than fix my broken unit. having spoke to two people from vodaphone i have now been given a new date of 21/02/2020 to upgrade. Frustrating as if i have been told that originally i would have had my old one fixed. Having been messed about i shall be running down my contract and moving somewhere more organised as i feel vodaphone has become the joke network.