I have been with Vodafone for over 20 years. And my experience with them has just got worse. My contract had ended with Vodafone so I decided to change my network provider as I found a better deal. My new sim arrived and was about to be set up, I realised it I couldn’t use it as my phone was still locked to Vodafone. I made numerous calls to them trying to sort this out. I’m outraged and very disappointed in the fact that I wasn’t informed of this. Vodafone told me, I need to complete an online Network Unlocking Code form. Which I did twice and still never received the email with the code. I am unable to use my phone for the past 3 weeks. I have a son with autism who constantly needs my support as I’m very much involved with his professional team. And because of this error from Vodafone, this is causing me grief. I did not expect this from Vodafone as I have loyal to them for over 20 years. My phone is still out of use and I had to go into the Vodafone store to ask the employees to unlock my phone but they were not helpful at all and just put me on the phone to the head office of Vodafone and repeat my problem to them again. I was told to contact Apple to sort this out, Apple however say it’s Vodafone who need to sort it out for you. I’m just going round in circles and I’ve had enough. I’m a mother of 3 children 1 with autism who constantly needs my support. I’m disgusted by this unprofessionalism from such a big company.