At first there customer service was great, before I signed up to their service. At the start of the broadband contract, everything was fine. Then in July, my internet speed kept dropping to a snail pace and cutting out. So I reached out for support. This is where everything went wrong. They spent days and weeks ignoring me when I tried to get support. When they did decide to reply after ignoring me for days or weeks at a time, they would just ask for my security details, which I'd give, then they'd ignore me again for a few days, return and ask me for my security questions again. This has basically been the pattern for the last few months. I've been passed to other teams to deal with my complaints, but they're just a useless. The complaints team ignored 2 dozen emails from me which started in August, continued in September, and carried on into October. Nothing has been done to help at all. This company is absolutely useless, their customer service team, social media teams, complaints team, and directors office team, are all a waste of time. If you're on Vodafone, they're currently putting up their prices which gives you 30 days to leave without incurring a penalty. My advice, use it, I am. If you're not a Vodafone customer, then simply don't become one and avoid their nightmare service