Where should i start, i made an order of the new IPhone Pro on the 1st of October and was told it would only take 1 week to arrive, a week later still nothing just an email on the 8th stating it's going to be another 4 days at least, so 4 days later i go to check my order and it states that it is cancelled as i cancelled it on the 4th but i had an email from you on the 8th and spoke to a manager on the 8th, not at any point did the manager say it is cancelled or received an email!!!! Now this is where is gets even worse i phoned Vodafone on Friday the 11th October 19:51PM and went through to a lady who went to say it is an error and the phone order is not cancelled and the phone will be with me this weekend, she stated if i leave it an hour the order will now say open and not cancelled, she also said she would put in a complaint for me, so an hour later still the order states cancelled so i call again to go through to someone else who was rude and spoke over me (i'm the customer this should never happen) he then states the order is cancelled and there's nothing i can do, he also states there is no complaint number or manager on shift which was obviously a massive lie. I then had to phone back again the next morning to log a complaint and to sort out this order in what i have to wait another 1-2 weeks!!!! To top this all off after the shocking and appalling service you have given me considering i have 4 devices with you i still haven't received a call back in regards to the complaint. Lets get things straight here and point out everything you have done and if this is not settled i will be reporting you for missleading and lying to your customers. 1. i made and order and was told the phone would be here in a week, it is now 2 weeks later 2. a manager on 8th never stated my order was cancelled and also hung up the chat when i was speaking to her 3. my order was cancelled without me even cancelling it!!!! 4. i was then told my order wasn't cancelled and it would be with me in the next 2 days!!!! 5. i was shouted at by your members of staff told there was no manager and i cant make a complaint 6. no one has still phoned me after 48 hours in regards to my complaint!!!