If I could give you Zero stars, I would have. Where do I begin!! Miss sold a new contract, told that there would be items within that were as good as or "better" than my previous plan. (I was fortunate enough to realise before the 14 day cooling off period so was able to cancel) I have recently switched banks and Vodafone did not take the money from the new account, then sent me a "late payment" text (which will now my on my previously perfect credit file. When you call to discuss anything, it is very "Hit" or "Miss" that you will get a service advisor that is actually helpful. Sometimes when calling them, they appear to disconnect you! I have had nothing but trouble with the Vodafone, yet all I have been is a loyal customer of many years (20 to be exact) I think that any other telecommunications company would do a better job than they have provided to me. I have really had enough of them!