1 Star is still too high in terms of rating. I had the worst experience in terms of dealing with TV/BB/LL services so far in my life. /i signed up with Vodafone in Ireland, received the equipment, then the tech was supposed to come out, but when I called Vodafone they said that there is no tech scheduled. Then on the same day while being at work a tech called me saying that he's outside of my house waiting for me. I added my gf on my acc so she can re-schedule the tech. but she gave them a call, the employee said there is no authorisation on the acc and she can't talk to my gf about my acc. Later on I called them and another employee said that the note is there and my gf is able to deal with such simple matters on my behalf. Finally when the tech came out, he informed that I will not be able to receive any services from Vodafone as there is no appropriate cable connection from the street to my house. I called cust support to close my acc as I was aware of the 14d cooling off period (once you start using their services) explained the matter and the employee told me that the acc will be closed and all I need to do is to return the equipment to a local shop. I had to ask the employee for any confirmation of the equipment returned (ridiculous). Then 2 weeks later I found out that they charged me for their "services" and my account is still open. I'm currently dealing with them to close my account, credit my money back and erase my personal data from their database. DO NOT RECOMMEND THIS COMPANY. STAY AWAY FROM THEM!!!!!