I have been with Vodafone years, but their customer service has drastically deteriorated! After many issues, they agreed to reduce my bill by £40, then took the full amount and, while they agree that they owe me it, they will only credit it on my next bill, not refund me! Meaning I have to wait for a month to effectively get my money back. The 'Team Manager' was rude and laughed down the phone saying he found it funny. Every phone call takes at least 30 minutes as they insist on making small talk rather than resolving the issue. Stay away from them! I will be moving to another provider ASAP