Please consider other providers before this one, for a communication company, communicating with them is best described as a joke, but a very unfunny one. If i could have given zero stars i could. I spent three hours of my life trying to deal with these people last night, an hour and a half on hold then by instant chat. Initially i wanted to see what they could offer me by way of changing my broadband and phone deal as i am no longer in contract (but still a customer) as i have seen a great deal by Nowtv. and to see if they could match it, but by the time i got a reply on instant chat, my message to them was to terminate my account. After three agents and many many times asking them to terminate my account, them asking me to verify my identity for the account too i was told that they were unable to but have somehow made it possible for me to contact Vodafone by calling them on the anniversary of my bill the next being 25th November. I was unhappy that i would have to call as been on hold unsuccessfully for such a time and the prospect of being again made me want to throw up! i asked them why after such a long time they had not told me the chat team could not do this and after me being repeatedly asking to cancel and proving my identity. The agent said she had told me first thing, this is a lie and i asked her to stop lying, to be told to to look through the transcript, which proved she lied!!!! I then asked for an email so i could make a complaint for her to refer me to the vodaphone website, rather than an email addy. remember this is a comms company??? then she put me onto her manager who may have well been a brick wall. dealing with this company has been an utter shambles and they are a worldwide communication company who cannot communicate. Who do not have an email address to communicate your grievance to and tell you that the complaint you want to make is an internal matter (its not due to the fact you are external to the company) and the best i can hope for is a call anywhere from 2 to three days time., maybe. Best i can describe these in my own words are disingenuous, poorly trained devious people. please, please consider other companies as your communication providers, even if you have to put some string in between to plastic cups it would be better than these clowns, in my own opinion.