The experience I have just had with Vodafone is so unbelievably bad and I don't have time to write about the whole thing but I will never buy from them again. In short: Bought a 30 day unlimited SIM Arrived unactivated Tried to call but couldn't get through Used the online chat Connected to someone in an Egyptian call centre Said give it 24 hours, did that / no fix Back on live chat, give it two hours / did that no fix Back on live chat - give it another 24 hours, trust us he said / 24 hours later no fix. Called to cancel, after many hours on chat they agreed to cancel. Though that was the end until a bill for £32 arrived. Called back, explained I had been told it was cancelled, he said no it was still live. Shocking as I had been lied to. He said yes but you need to pay on advance, I said no because I haven't been able to use the SIM as it's never worked. His answer was, ok I'll cancel it, is it the number you are calling from now? Lol couldn't believe it, I said no how can it be the SIM doesn't work, never has. He said ok I will cancel, I said good because I have cancelled the direct debit so.you want get the money even if you try. I said as I have been lied to how do I know that what you are saying is true? He said I'll send you a text confirmation. I got the text and the spelling was terrible and he signed it "regards" with no name. This is where I am at now, and I'm not convinced it's cancelled and I'm expecting them to chase me for money at some point. It took nearly 5 days to fix this and that's if its fixed. I asked what has happened to Vodafone as it used to be great, from what he said it sounds like they have outsourced their customer service to some cheap labour call center in Egypt where they have had little training and nobody knows what they are doing. They can't deviate from a script they have been given and have no.power outside of the script. If they find themselves.in a situation outside of the script they will tell you anything to get you off of their case. Well Vodafone if you are reading this..... I have three other Vodafone contracts in my home and none of these will be renewed when the time comes. We have a family business with 27 employees all running mobiles on Vodafone, guess what, all those will be ended too when the time comes. This situation and stress you have caused me has cost you 30 contracts at an estimated value of £1,500 per month. Sort yourselves out, whoever is running your business is driving it down the gutter.