If you want to close an account with them, be prepared to be on hold for at LEAST TWO hours and they will still CONSTANTLY put you on hold while trying to close your account. I've managed to close my mobile account fine, but the people handling the NBN department couldn't be worse! Firstly, their English speaking is incomprehensible and they are inefficient in handling and understanding how to deal with issues. And at the end the guy (Amid), hung up on me even after I ask to be transferred to customer survey. That aside, I try to call again and when it reached their department, I was put on hold for 30 mins and they hung up on me. Consider yourself WARNED! WORST customer service EVER! They just want your MONEY!!