The most shocking customer service ever received. Ongoing issue where i have constantly had to explain myself due to no notes on the system or wrong notes on the system. Took 45 mins to actually register a complaint due to language barrier. Lost days work due to issue as had to go to branch. can i be reimbursed ? ‘No, we can only credit your account’. If patient enough to wait on the line you will get through to someone in Egypt or India. They dont understand you and constantly speak over and antagonise you. Will not extend my contract which unfortunately has 20 months still to run.