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SHOCKING AND FRUSTRATING BROADBAND SERVICE. I would not advise anyone to subscribe to or purchase any Vodafone services. Especially Vodafone Broadband products. I have been a loyal customer with Vodafone for years now and since starting a new contract with them a month ago I have spent hours on the phone to their tech team with little or no long term solutions. 1. My router line was not connected to my router on installation, hour or so on Phone to tech team . 2. My devices that connected to my old voda router do not automatically connect. Still not working properly 3. I am told different things when when speaking to advisors. 4. I have been promised a call back by their service agent and had no such call or feedback on my ongoing complaint that has been pending for some weeks now. 5. The broadband app does not always work and is currently offline for me. 6. I cannot chat to anyone as they are too busy for me. Probably inundated with complaints. Bottom line, thoroughly unimpressed and have requested a cancellation immediately. I will not waste any more time or money with them. (I never normally vent on social media but people need to be made aware that this company will over promise and massively underdeliver). Save yourself grief, vodafone have not shown me they care about me as a customer.
4 years ago
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Vodafone has a 1.2 average rating from 2,003 reviews

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Alice, Customer Support

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