Worst customer experience ever!!! Decided to move away from virgin do to the big increase in price. Decided for Vodafone as my mobile internet works great with them and price was decent. When I called to become client they were eager to take details and of course they mentioned we will deal with everything. Called a couple of days before installing to say that virgin is not saying anything regarding a cancellation. They say they can’t cancel Virgin and i need to do it myself. I tell them that was not mentioned. They reply we will listen to the recordings and will call you back in two hours. No phone call! Call back and tell them I dont think this is starting well and I want to cancel and not proceed with the installation of broadband. Answer we cant as it is 48 hours before the installer. I tell them I wont let them in. Get transferred to a different department and get told that is fine I should give him my broadband router and that everything will get cancelled as the broadband never got installed. Month later got my first bill!!!!! Called back and after 1 hour they couldn't see in the system that the installer hadn’t installed broadband and for them it was active!!! They were going to cancel and would let me know if they could cancel the invoice!!!! Got a message this morning if I can call them!!! Worst ever avoid at all cost. At the end got an offer from Virgin and sticking with them