If I could leave a review with 0 stars I would, I took a contract out with vodafone in August 2015 after around a month my internet stopped working on my contract although I was paying for internet, I was in store many different times and got many different sim cards, this didn't resolve the issue, I was told to be without a phone for nearly 2 weeks or cancel my contract with no further bills & I got my upfront cost refunded to me, to this day it is still showing on my credit file as outstanding although I have been in contact a good 15 times and being told my balance would be removed, I was told for 2 weeks I would get a good will credit and I could get this refunded into my bank, I waited 2 weeks of people telling me over and over again they will get it fast tracked it will be in my bank in 3-5 days, this is including discussing this with a manager, I was then transferred to a manager on a different occasion who then told me he couldn't refund me any money as they are unable to refund a goodwill credit. He stated he would fill out an ADR form and I would get a call from customer relations within 24-48 hours, This was 8 days ago today and I still have NO CALL! I have contacted them twice within this time period and advised to wait a further 24 hours and again still waiting, I will be taking this matter up with CICAS as its absolutely appalling as a business.