I had to cancel my contract with vodaphoe because they spell my name wrong in the original order, customer service staff Hannah refused to talk to me over the phone because my name was not same as in their record, she said I had to go to Vodafone shop with my passport to prove my self despite Vodaphone setup direct debit in my bank account. When I am the Vodaphone shop the staff told me that they can not cancel contract in shop and I had to call customer service. I made calls to customer service whilst I was in shop. Two weeks later I was shocked at Vodaphone still taken money from my bank account. Worst company I have ever experienced.