Absolutely shocking customer service. I have spoken to 6 different advisers in the last 24-36 hours all in relation to them sending me the information for the dpd provider to return my phone. I was told: 1. I would get this via email yesterday (17th) didnt receive it, 2. rang 8am today (18th) told i would absolutely get it today, information hasnt materialised again. After being put through to 4 different advisers today (18th) each time having to explain over and over the reason for the call, frustrating to say the least)) I was told an email had been sent and that a pack had been sent out in the post with info to return the item. I mean how difficult is it to send an email and put something in the post? Not that difficult. Why would I waste time and money calling if I had received the appropriate information. Just to add I was sold an item at an agreed price, but as there had been an issue with that device and went into a store, I then found out that the price for the new device was more than had been agreed. Disappointing to be honest as I have been with Vodafone for a long time now, hence the reason for changing provider who have been absolutely great this far, no issues at all and even helped me set up the phone in store and sorted out another issue. I have just been told that I can now return the item by going into my local store and they will send it back for me and if there is an issue to call Customer Services. humm we shall see what materialises.