Shocking customer service been around the houses for 2 days just to get the info to send my phone back via dpd provider. Spoke to 6 different advisers, told different things each time. Not only that, if I hadnt gone in to query a bill I would not have known I had been overcharged for a new contract by more than £10, which was not agreed at the time of the courtesy call. Plus I was charged an extra £25 without my knowledge for an apparent upgrade which i was told wasnt actually an upgrade! Still not received info to send phone back (within 14 days) now told I can go into the store and they will return the item for me, and if any issues they can call customer services as a note has been put on their system. Refund is being sorted, supposedly! Dont feel confident that this isnt the end of the matter. hmm frustrating to say the least when it is costing me money and my time for something that is soooooooooooooooooo simple. Feel like they are just saying whatever to keep me quiet. Didnt work as I said if this is sorted i would make a complaint etc. Anyway watch this space.