Over the last two months I have been unable to watch TV for more than 3-seconds as it continually freezes than shuts down. I have logged this and been told a multitude of different things: it is my fault, the router is broken, there is nothing wrong, we will call you back, we will send a new router, we will call at an agreed time. Almost two months later the issue is worse, no router has been sent. I have been called during working hours and again 20-minutes later, still not at the agreed time. I have had my calls disconnected every single time.I have had every email ignored and now I have just received a message to say they are closing my case as there is no problem. They happily take payment for services that are not fit for purpose and do nothing to put it right except expend a vast amount of time dodging customer enquiries and feedback. This Company is the worst I have ever dealt with, EVER. You are better burning your money than taking a contract with Vodaphone.