I can only echo the terrible reviews. The broadband works okay but the customer service is shocking. They didn't explain on installation that it was a 'self-managed' account, or what it means. Basically they don't send you an invoice and you have to check in the app. This was never explained so I never had the app. Unfortunately, they failed to set up the direct debit, despite having all of my correct bank details and they let it go for 5 months, rolling over fees and charges until they finally cut me off with no warning. They have passed the matter on to debt collectors, put a marker on my credit file and despite paying in full as soon as I was made aware (when it stopped working) they say it will take up to 5 days to get back online. We are family isolating because of coronavirus and they have told me that I need to go into a shop to reset my security and in the mean time, my son with autism doesn't understand why there is no internet - he relies on familiarity and routine to remain calm) my wife is a deputy head in a high school and needs the internet to arrange work for students and video-conference with colleagues, and I run a business, as most do these days, in a very precarious position. You would think that they could see that the whole thing stemmed from their failure to set up the direct debit, failure to explain the thing about the app, or indeed their failure to communicate that I was in arrears, but no, they just point to terms and conditions and say 'at the end of the day, you didn't pay your bill'. APPALLING CUSTOMER SERVICE - AVOID AT ALL COSTS