Do not switch to Vodafone Broadband. Left with out broadband during COVID 19 pandemic whilst working from home. I decided to switch from BT to Vodafone super fast broadband a few weeks ago which I now regret it was a mistake. Whilst Vodafone’s customer service is very polite it is also useless, there is a serious lack of common sense and it mainly consisted of politely placating you. My Vodafone phone line and broadband switch date was yesterday which was the 23 March, we called them in the morning to check that Vodafones broadband service and the switching service would not be effected by the Coronavirus. If they said yes we would have stayed with BT for a little longer. Vodafones customer service reassured us that it would be fine and the switch would occur before midnight with out an issue. Like most people we are working from home during this time, therefore having a reliable internet connection is very important to us as we can not work without it. When we called on the 24 March the next day we were told that our service won’t start until after the 3 week lockdown. We spoke to the same person who fails to acknowledge that he talked to use about this possible outcome yesterday. My issue with switching to Vodafones broadband is that this could have easy been avoided! The only solution Vodafone’s customer service offered us was to make the one already unlimited mobile phone contract unlimited! When we suggested they send a 4G hub and a SIM card that would work for the household they said they could only sell it to us. Naturally we refused as they’ve already stung us once. Vodafone profits from the Coronavirus without providing a service, and forcing people working from home (in our case with a ten week old baby) into stressful situations. This could have easily been avoided. Using this mobile phone as a hub spot isn’t very helpful, it means we need to stay in the same room for the whole of the working day, if I want to make a call and my partner wants to work this needs to be done in the same room, also as we are social distancing/isolating like everyone the internet is our main form of entertainment and staying connected. It is just very frustrating because this could have all been avoided, Vodafone have also failed to suggest any workable solution. Had they checked what they were asked to check (then: an engineer required? “No sir” - today: “we’re waiting on an open reach engineer who we don’t know when they will be here”) then we could have avoided Vodafone, and wasted hours of our time. They are happy to leave you in the lurch, lie to you, and obfuscate the reality of the situation for a profit.