I have been with Vodafone since the end of 2019. They failed to set up the direct debit correctly and on the very day the bill was issued they cancelled my services because their direct debit was not set up, leaving me with no phone with a life threatening disease that requires that I have contact with hospital. I complained. They apologised and offered to give me a month free. The next month they only set up direct debit for 2 of the 3 bundles and the same thing happens. I complained again this time to CEO. I now get calls from Director's Office which is a joke as some call centre calls are based in Egypt. I am also at this time having lots of problems with broadband signal dropping off and the man in Egypt tests the system fully and says I need a new router. The next man who calls says I need to do something else and then log the times the signal drops and sure enough that makes no difference and another week passes before they agree to replace router and I say that the service has been very poor and instead of refunding the payments made they hold me over a barrel and only offer to credit my account for future bills only when all issues are resolved, ie I have to stay with them in order to benefit from the credit on my account. They are thieves. They have no conscience. They do not deserve to be in business. Don't fall for their competitive rates, no amount of saving is worth this type of hassle. I have never felt so incensed before ! They will go bust in no time if this is the way they treat decent people. Their CEO should never get another job as he is running the company into the ground with their lack of ethics. I hope people read these reviews.