Vodafone is a corrupt company and they know exactly what they are doing. I will not bore you with the details of problems I have with them but when it comes to helping customers there is no one worse. You will get through to a call centre in Cairo, India or Cape Town 75% of the time. Their english is hard to understand and they are robots. Repeating the same lines pinned on the tops of all their computer screens. If they do understand you they will be no help. If you get through to the call centre in Ireland or the random helpful employee you will get little help and they are bound by the same restrictions. "A manager will contact you in the next 24 to 72 hours". I have never received a call back. To complain you can email but I have personally had mangers from my local vodafone store email and ring them and they feed them the same lines or completly ignore the email. On the phone I have had far more bad experience than good. Vodafones front is the staff in the stores are helpful and friendly and they will do all they can to help. If they cannot then get ready for a fight. Seriously (put on some fight music) I am sure many customers have had good experiences with vodafone and lucky them, but I would warn anyone thinking of joining them, think if anything goes wrong that can't be handled in store it's just not worth the risk. I write this still waiting for a refund of almost £2000 that has been escalated (which means flogged to another person) for 6 months now. I feel harsh writing this but everything is true, they are the worst company I have ever dealt with and anyone looking to enjoy there new phone etc. Stay clear of them. Join another network as I hope to soon and really have a look at how this company works. I would not wish my experience on other consumers. Which is why I have written a review for the first time. Vodafone a network you cannot depend on.